Shipping policy

Sothenberg Refund Policy

We’re all about fashion-forward pieces and happy customers—so if something isn’t quite right, don’t worry. Our return and refund process is simple, clear, and designed to make your experience as smooth as possible.

Free Worldwide Shipping Yep, you read that right—shipping is on us, no matter where you are in the world.

Orders are shipped out within 1 business day and usually arrive in 4 to 5 business days, depending on your location.

Return Period Changed your mind? No problem. You’ve got 14 calendar days from the day your order is delivered to request a return or refund.

Return Eligibility To qualify for a refund, make sure your item:

• Hasn’t been worn or used

• Is in its original packaging, with all tags, labels, and seals intact

• Comes with the original receipt or proof of purchase

Please note: We can’t accept returns for items bought on sale or used/opened products.

How to Request a Refund Email our lovely customer care team at info@sothenberg.de with the following:

• Your full name

• Order number

• Date of purchase

• Reason for the return

• Photos of the item (if it’s damaged or defective)

We’ll review your request and get back to you within 24 hours with next steps.

Thanks for shopping with Sothenberg—we’re so glad to have you as part of our community 💕